Welcome to WaitQR.

These Terms of Service (“Terms”) govern your access to and use of the WaitQR virtual queue management system, website, plugins, themes, and related services (collectively referred to as the “Service”).

By accessing or using WaitQR, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Service.

1. About WaitQR

WaitQR is a digital queue and ticket management system designed to help businesses manage customer flow using tools such as:

• Virtual queue tickets

• Real-time queue updates

• WhatsApp and SMS notifications

• Queue analytics dashboards

• Service and desk management

• AI-based wait time estimation

WaitQR may be provided as:

• A WordPress plugin

• A WordPress theme

• A hosted web application (SaaS)

• Additional tools or integrations related to the WaitQR ecosystem.

2. Eligibility

To use WaitQR, you must:

• Be at least 18 years old

• Have authority to represent a business or organization (if applicable)

• Use the Service in compliance with applicable laws and regulations

3. Account Registration

Certain features of the Service may require you to create an account.

You agree to:

• Provide accurate and complete information

• Keep your login credentials secure

• Notify us immediately of any unauthorized access to your account

You are responsible for all activities conducted through your account.

WaitQR is not responsible for unauthorized access caused by your failure to protect your login information.

4. Acceptable Use

You agree not to use WaitQR to:

• Conduct illegal activities

• Send spam or abusive messages through messaging integrations

• Attempt to reverse engineer, copy, or exploit the software

• Interfere with system security or server performance

• Exploit bugs, vulnerabilities, or system weaknesses

Violation of these rules may result in account suspension or termination.

5. WhatsApp and SMS Integrations

WaitQR may integrate with third-party messaging providers such as:

• Twilio

• WhatsApp Business API

• SMS gateway providers

By using these features, you acknowledge that:

• Messaging regulations and consent requirements must be followed

• Message delivery depends on third-party providers

• Additional costs may apply from messaging providers

WaitQR is not responsible for delivery failures, delays, or pricing changes caused by third-party APIs.

6. Payment and Licensing

If you use a paid version of WaitQR:

• Licenses may be granted per website, per business, or per subscription plan depending on the product type.

• Payments are non-transferable.

• Some subscriptions may renew automatically unless cancelled before the renewal date.

Failure to complete payment may result in suspension or limitation of premium features.

Refunds are governed by the WaitQR Refund Policy.

7. Intellectual Property

All rights, title, and interest in WaitQR remain the exclusive property of WaitQR.

This includes:

• Software code

• Design and branding

• Documentation

• Features and system architecture

You are granted a limited, non-exclusive, non-transferable license to use the Service.

You may not:

• Resell the software without a proper license

• Redistribute source code

• Claim ownership of WaitQR intellectual property.

8. Data and Privacy

WaitQR may collect certain data necessary to operate the Service, including:

• User account information

• Phone numbers and ticket data

• System usage analytics

Data handling is governed by our Privacy Policy.

Businesses using WaitQR are responsible for informing their customers about any personal data collected through their queue system.

9. Service Availability

We strive to provide reliable service. However:

• Temporary downtime may occur

• Maintenance updates may be required

• Features may evolve or change over time

We do not guarantee uninterrupted availability of the Service.

10. Limitation of Liability

To the maximum extent permitted by law, WaitQR shall not be liable for:

• Loss of revenue or profits

• Business interruption

• Data loss

• Indirect or consequential damages

• Failures caused by third-party integrations

Use of the Service is at your own risk.

11. Termination

We may suspend or terminate access to the Service if:

• You violate these Terms

• The platform is misused

• Required by law or legal obligations

Upon termination:

• Access to premium features may be revoked

• Data may be deleted after a reasonable period

• Refunds will not be issued except where required by law

12. Modifications to Terms

We may update these Terms at any time.

When updates occur:

• The Last Updated date will be revised

• Changes will be published on this page

Continued use of WaitQR after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of WaitQR shall be resolved in the courts of the applicable jurisdiction in India.

14. Contact Information

For support or legal inquiries:

Company: WaitQR
Website: https://waitqr.com
Email: support@waitqr.com

15. Third-Party Dependencies

WaitQR may rely on third-party technologies including, but not limited to:

• WordPress

• Elementor

• Twilio API

• WhatsApp Business API

• Chart.js

• Stripe or other payment processors

WaitQR is not responsible for changes, pricing updates, or policy changes made by third-party providers.